About loss and cancellation of the membership
If I lose my Costco Global Card, how will my rewards be handled?
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You rewards will be transferred to the newly issued Costco Global Card.
How will cashback rewards be handled if I cancel the Costco membership?
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How will cashback rewards expire if I cancel the Costco membership? They will become usable if you re-apply for or renew your membership.
Will the Costco membership be canceled if I cancel Costco Global Card?
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The Costco membership will not be canceled even if you cancel Costco Global Card.
For cancellation of the Costco membership, please contact the Costco customer service.- Navigation dial: 0570-200-800
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- *About 8 yen/180 seconds from a land line, 20 yen/10 seconds from a mobile phone
- *The local call discount service of land line is not applicable.
- *For mobile phone, the free call/fixed fee service is not applicable.
- For a mobile phone fixed-rate plan, international call, or IP telephone: 03-6734-6477
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[Business hours] 9:00AM to 7:00PM (7 days a week)
- *Excluding January 1st
- *9:00AM to 8:00PM at normal time
- *Now, we are running the customer service with less staff attending the office for prevention of spread of the novel coronavirus. Because of it, we have shortened the business hours of the customer service as mentioned above. Sorry for inconvenience.
I lost Costco Global Card.
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If you lose Costco Global Card, notify the police and contact the Orico Card Center.
- Orico Card Center
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- Sapporo: 011-261-6002
- Sendai: 022-215-2655
- Tokyo: 049-271-3330
- Nagoya: 052-735-3525
- Osaka: 06-6821-3860
- Hiroshima: 082-225-5360
- Fukuoka: 092-722-5477
[Business hours] 9:00AM to 5:30PM (7 days a week)
Application for the card
For application, the Costco membership number of the person who applies for the credit card (11 digits excluding 0 at the top) is required.
If you have no membership number
If you have a membership number
- *You cannot enter Costco with this card alone.
- *The Costco Global Card is available only for those who live in Japan and can understand the terms and conditions of membership in Japanese with an effective Costco membership issued in Japan.
- *The contact support is provided in Japanese.
- *Note that if you select the postal mail to be received only by yourself for delivery of the card, you will have to show a identity verification document
with a head shot. - *Confirm that the address entered in the application matches the address on the identification verification document.
Confirm rewards
Click here for the rewards of the executive membership
Click here for the rewards of Costco Global Card
- *1When you use the executive card at a Costco store, a reward of 2.0%*(up to 100 thousand yen) is given.
- *2For the executive members, an executive reward of 2.0% is given to the executive card.
- *3When you use Costco Global Card at a Costco store and any other store, rewards of 1.5% and 1.0%, respectively, are given.
- *There are some exceptions