Costco Global Card


Convenient voice response available 7 days a weekOrico Telephone Service [Automated voice]

From a land line
From a mobile phone
  • *
    It may be unusable depending on the phone model.
  • 72:Confirm the outstanding balance
  • 73:Confirm the billed amount*1
  • 74:Confirm the usable amount
  • 75:Cashing*2
  • 78:Security code notification service
  • 79:Campaign entry
  • *1
    Not available between the 1st and 15th of each month.
  • *2
    The service may be unavailable depending on the time period.

If any accident occurs during an overseas travelEmergency hotline

In the case of an injury or disease or theft of a credit card, passport, etc. during an overseas travel, please contact the emergency hotline.

Emergency hotline
  • *
    A collect call may not be available depending on the local circumstances. Please be forewarned.
  • *
    We do not receive notifications of accidents for the overseas travel accident insurance.

Contact for the reward and the Costco membership

Costco customer service

(Business hours: 9:00AM to 7:00PM 7 days a week *Excluding January 1st)
*9:00AM to 8:00PM at normal time

  • *
    Now, we are running the customer service with less staff attending the office for prevention of spread of the novel coronavirus. Because of it, we have shortened the business hours of the customer service as mentioned above. Sorry for inconvenience.
Land line and mobile phone
  • *
    From a land line: About 8 yen/180 seconds; From a mobile phone: 20 yen/10 seconds
  • *
    The local call discount service of land line is not applicable.
  • *
    For mobile phone, the free call/fixed fee service is not applicable.
Fixed-rate plan, international call, or IP telephone
  • *
    Now it is very difficult to get a connection.
  • *
    We receive inquiries by e-mail 7 days a week.
    Now we receive so many inquiries that it takes more time to respond than usual. Please also use FAQs and chat bot.

Contacts regarding Costco Global Card

Orico Card Center

(Business hours: 9:30AM to 5:30PM 7 days a week)


Inquiries about cashing

Tokyo Information Center

(Business hours: 9:30AM to 5:30PM (excluding Saturday, Sunday, and public holidays))

Land line and mobile phone

Financial Services Consultation And Conflict Solution Center, Japan Financial Services Association

(Business hours: 9:00AM to 5:00PM (excluding Saturday, Sunday, public holidays, and New Year's holidays))

Land line and mobile phone
  • *
    Confirm the contract contents and use the card in a planned manner.

* The contact support is provided in Japanese. Thank you for your understanding.