FAQ
Frequently asked questions
- Can I get rewards when my family card is used?
- My Costco member number changed. Do I have to make any procedure with Orico?
- Will the automatic withdrawal of the Costco annual fee be stopped if I cancel may Costco membership?
- Will the Costco membership be canceled if I cancel Costco Global Card.
- Can I get cashback rewards from Costco Global Card even if the Costco member number is changed?
Questions regarding Costco Global Card
Questions regarding the credit card in general
Click here for inquiries by e-mail
* The contact support is provided in Japanese. Thank you for your understanding.
Application for the card
For application, the Costco membership number of the person who applies for the credit card (11 digits excluding 0 at the top) is required.
If you have no membership number
If you have a membership number
- *You cannot enter Costco with this card alone.
- *The Costco Global Card is available only for those who live in Japan and can understand the terms and conditions of membership in Japanese with an effective Costco membership issued in Japan.
- *The contact support is provided in Japanese.
- *Note that if you select the postal mail to be received only by yourself for delivery of the card, you will have to show a identity verification document with a head shot.
- *Confirm that the address entered in the application matches the address on the identification verification document.
Confirm rewards
Click here for the rewards of the executive membership
Click here for the rewards of Costco Global Card
- *1When you use the executive card at a Costco store, a reward of 2.0%*(up to 100 thousand yen) is given.
- *2For the executive members, an executive reward of 2.0% is given to the executive card.
- *3When you use Costco Global Card at a Costco store and any other store, rewards of 1.5% and 1.0%, respectively, are given.
- *There are some exceptions