Costco Global Card

About the Costco membership

My Costco member number changed. Do I have to make any procedure with Orico?

No procedure is required in the case of a change in the Costco member number for re-issuance of the Costco membership card, etc.
However, the automatic withdrawal of the annual fee, etc. will be canceled in the case of a change in the Costco member number for a change in the Costco executive membership, etc. If you want to continue the automatic withdrawal of the annual fee from Costco Global Card, fill in the automatic withdrawal agreement at a Costco warehouse store.

Can I get cashback rewards from Costco Global Card even if the Costco member number is changed?

Can I get cashback rewards from Costco Global Card even if the Costco member number is changed?

Can I apply for Costco Global Card even if I am an overseas Costco member?

Yes, you can if you change your Costco membership into the Japanese one For details of the change, please contact the Costco customer service.

Navigation dial: 0570-032-600
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    About 8 yen/180 seconds from a land line, 20 yen/10 seconds from a mobile phone
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    The local call discount service of land line is not applicable.
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    For mobile phone, the free call/fixed fee service is not applicable.
For a mobile phone fixed-rate plan, international call, or IP telephone: 03-6734-6477

[Business hours] 9:00AM to 7:00PM (7 days a week)

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    Excluding January 1st
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    9:00AM to 8:00PM at normal time
  • *
    Now, we are running the customer service with less staff attending the office for prevention of spread of the novel coronavirus. Because of it, we have shortened the business hours of the customer service as mentioned above. Sorry for inconvenience.

What is the executive membership?

The executive membership is the highest Costco membership. If you become an executive membership, executive rewards equivalent to 2% of the purchase amount of shopping at a Costco store (*there are some exceptions) (up to 100 thousand yen) are returned to the executive membership card

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

Who can upgrade the membership to the executive one?

Anyone except additional members of a business membership can upgrade the membership if the predetermined annual fee is paid.

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

Please explain how to upgrade the membership to the executive one.

To upgrade the membership, please make an application at the Costco membership counter of a Costco warehouse store.

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

Can I upgrade the business membership to the executive membership?

You can upgrade the business membership to the executive membership.

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

Can I use in combination the cashback rewards obtained for Costco Global Card and the executive rewards obtained as the executive membership privilege?

Yes, you can.

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

If the main member upgrade the membership to the executive membership together with the business membership and gold star membership, can the family member also use the services for the executive membership (including executive rewards)?

The family member can also use the services.

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

If I downgrade my executive membership, how will the obtained executive rewards be handled?

The executive rewards returned to the executive membership card will expire including the ones for the current usage.

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

When will executive rewards of the executive membership expire?

Executive rewards will expire on December 31st of the year when they are given.

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

Please explain the conditions to get “Bonus cashback rewards for usage at gas stations (1.0%),” which is a privilege of the Costco executive membership.

It is applicable to the members of the Costco executive membership and Costco Global Card.

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    For details, please contact the Costco membership counter of the warehouse store or the Costco customer service (0570-032-600).

I lost the Costco membership card.

If you lose the Costco membership card, please contact the Costco membership counter of the warehouse store or the Costco customer service.

Navigation dial: 0570-032-600
  • *
    About 8 yen/180 seconds from a land line, 20 yen/10 seconds from a mobile phone
  • *
    The local call discount service of land line is not applicable.
  • *
    For mobile phone, the free call/fixed fee service is not applicable.
For a mobile phone fixed-rate plan, international call, or IP telephone: 03-6734-6477

[Business hours] 9:00AM to 7:00PM (7 days a week)

  • *
    Excluding January 1st
  • *
    9:00AM to 8:00PM at normal time
  • *
    Now, we are running the customer service with less staff attending the office for prevention of spread of the novel coronavirus. Because of it, we have shortened the business hours of the customer service as mentioned above. Sorry for inconvenience.

I am an American executive member. Can I shop as an American Costco member at a Japanese Costco warehouse store?

Yes, you can. However, you cannot use Japanese Costco Online. For shopping at Costco stores outside the United States, rewards of 2% are not given. Thank you for your understanding.

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