Costco Global Card

About rewards

What is the reward?

The reward means the points given for shopping. The return rates for usage at Costco stores and other stores are 1.5% and 1.0%, respectively. The value of 1 reward is equivalent to 1 yen and the rewards obtained for shopping from January 1st to December 31st are given in February of the following year.

What is the minimum usable unit of cashback rewards?

You can use cashback rewards by 1 yen.

What is the reward return rate?

The return rates for usage at Costco stores and other stores are 1.5% and 1.0%, respectively.

Will cashback rewards expire?

Cashback rewards given in February of each year expire on December 31st of the same year. *Unused rewards will not be carried over.

Can I get rewards when my family card is used?

You can get rewards when my family card is used.
Rewards are applicable to the total usage amount of the main member and family card member of Costco Global Card from January to December of each year and given as cashback rewards to the Costco Global Card of the main member in February of the following year.

Can the family card member of Costco Global Card use the cashback rewards?

Rewards are given as cashback rewards to the Costco Global Card of the main member in February of the following year.

Is the reward return rate also 1.5% for shopping at overseas Costco warehouse stores?

The return rate is 1.0% for any overseas usage (including shopping a overseas Costco warehouse stores).

Will rewards be returned based on the purchase amount even when cashback rewards are used for purchase?

Rewards are applicable to the amount of payments by Costco Global Card, so the amount of purchase by cashback rewards are not applicable.

Are there any products for which rewards are not given?

No reward is given for recharging of Rakuten Edy, nanaco, the Orico prepaid card, etc.

When will the cashback rewards for the usage of the preceding year be given?

Rewards are applicable to the total usage amount of the main member and family card member of Costco Global Card from January 1st to December 31st of each year and given as cashback rewards to the Costco Global Card of the main member in February of the following year.

Are there any products which cannot be paid for by cashback rewards?

Rewards cannot be used for some types of shopping such as payments of shipping costs and shopping at dispensaries or food courts in Costco stores or Costco Online.

How can I confirm the rewards obtained in Costco Global Card?

You can confirm your rewards in "Reward Confirmation Site.Open Modal"

Please explain how to log in to the reward confirmation site of Costco Global Site.

Please enter the Costco member number shown on the back of Costco Global Card, the prepaid card number, the PIN number of the prepaid card, and the birth date.

How will cashback rewards be handled if I cancel Costco Global Card? How will rewards be handled before cashback?

You can use the cashback reward given before cancellation of Costco Global Card within the effective period of your Costco membership even after cancellation. Rewards before cashback will expire.

I confirmed my cashback rewards in the cashback reward site and found that there was no cashback reward though I considered I had some. Why?

The number of rewards may become 0 if you use cashback rewards. For details, please contact the Costco customer service.

Navigation dial: 0570-032-600
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    About 8 yen/180 seconds from a land line, 20 yen/10 seconds from a mobile phone
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    The local call discount service of land line is not applicable.
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    For mobile phone, the free call/fixed fee service is not applicable.
For a mobile phone fixed-rate plan, international call, or IP telephone: 03-6734-6477

[Business hours] 9:00AM to 7:00PM (7 days a week)

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    Excluding January 1st
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    9:00AM to 8:00PM at normal time
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    Now, we are running the customer service with less staff attending the office for prevention of spread of the novel coronavirus. Because of it, we have shortened the business hours of the customer service as mentioned above. Sorry for inconvenience.

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