DISCLAIMER : This English translation is only for reference purpose. When they are any discrepancies between original Japanese version and English translation version, the original Japanese version always prevails.
Customer-oriented basic policy
Orient Corporation (hereinafter referred to as "we" or "us") aims to be "a company that values relationships of trust and contributes to society by enabling customers to realize lifestyles of abundance" as stated in our corporate philosophy. To achieve this, we have established the following "customer-oriented basic policy" for customer-oriented business operations, putting customers as our first priority.
- We will strive to respond to customers in honest and fair manners, putting customers as our first priority, in order to satisfy our customers and earn their trust.
- We will strive to provide products and services of the highest standard that meet the diverse needs and experiences of our customers. We will incorporate customer voice, which is a valuable asset to us, into the improvement of our company's structure, products, and services.
- We respect our business partners, such as member merchants and outsourcing vendors, and aim for mutual trust and harmonious prosperity, working together to provide products, services, and information to our customers.
- We shall comply with all laws and regulations and properly manage customer information. We will endeavor to provide our customers with appropriate and detailed information about our products and services, as well as the fees and commissions we receive from our customers, after thoroughly reviewing their needs and other relevant information. We will also require our business partners to take appropriate measures such as to comply with laws and regulations, manage information, and ensure the soundness of transactions.
- We will strive to appropriately motivate each of our executives and employees to act in a customer-oriented manner through human resource development, training, personnel evaluation, and other possible efforts.
Corporate information top page
- Corporate information top page
- Corporate information on Orient Corporation
- President’s message
- President and Representative Director explains Orient Corporation’s management policy.
- Corporate philosophy
- Orient Corporation’s Vision, Policy and Code of Conduct
About Orico brand
- About Orico brand
- Origins of the brand statement, company name, and logo
- Management Policies
- This page provides an overview of our basic management policies
Medium-term Management Plan
- Medium-term Management Plan
- Orient Corporation's vision for the next three years is summarized in our key strategies
- DX Strategy
- This page outlines our digital transformation strategies
- Corporate overview
- Basic information regarding Orient Corporation, including its organization of head office, access information, management and history
- Business overview
- Orient Corporation’s operations including its auto loans, shopping credit, and credit cards business segments
Orico in figures
- Orico in figures
- Quantitative information on businesses of Orient Corporation