Compliance

We and our group companies have positioned compliance (observance of laws, ethics, and other relating matters) as one of the most important management issues. To enhance compliance management, promote fair corporate activities, and improve corporate value, we have established the "Orico Helpline" as an internal and external whistleblowing/consultation window to detect and address violations and potentially violative actions at an early stage, enhancing the company's self-purifying function and striving to prevent fraud and misconduct.

The Orico Helpline allows employees, their family members, and retirees to report or consult about corrupt, illegal, or potentially corrupt acts, including bribery, without anyone knowing. The Orico Helpline is designed to enhance the company's self-cleansing mechanism and to prevent fraud and misconduct by identifying information on possible compliance violations at an early stage and taking countermeasures.

Of the whistle-blowing cases, those deemed important by the head of the Compliance Group are investigated by the Audit and Supervisory Committee to further strengthen governance. As a measure to spread the whistleblowing system, we have created helpline mobile cards, posters, and user guides, and are working to make known contact information, reporting methods, and reporting targets (fraud, procedural violations, information leakage, harassment, collusion prevention). In addition, we are working to improve employees' compliance awareness through information posting on the internal intranet and level-specific training.

At the Orico Helpline, we are making efforts to establish a system that employees can use with peace of mind, such as prohibiting disadvantageous treatment of reporting employees, thoroughly maintaining confidentiality regarding reports, and setting up external windows that can respond to telephone reports even on holidays and weekday nights. The operation status of the helpline is regularly reported to the Compliance Committee.
Detailed records of reports to the Orico Helpline can be found on the following page: https://www.orico.co.jp/company/corporate/customer_engagement/

The results of compliance violation investigations are regularly reported to the Executive Management Meetings and the Board of Directors. In addition, as a follow-up to the identification of suspected compliance violations, the Compliance Administration Dept. holds "The Orico Group Code Response Liaison Meeting" to identify and share information on the event, management report, make administrative reports, determine whether the conduct is not by The Orico Group Code, personnel report, and manage the case, as necessary. The Orico Group Code stipulates that our Group shall follow up on such matters as required. These follow-up procedures are provided to all executives and employees in Japan and overseas in a detailed and explained format in Japanese and English. They are disseminated along with The Orico Group Code through internal media.

In addition, to ensure the effectiveness of The Orico Group Code itself, we also check the Code from time to time when considering the organization's direction, such as when formulating various strategies, policies, and plans.

Our group-wide training programs, differentiated by rank and position, always include compliance training, and we continuously work on employee education to enhance the penetration and establishment of compliance throughout the company.
In addition, once a year, we conduct e-training for all executives and employees of the Group to check their understanding and penetration of The Orico Code of Conduct to ensure compliance with the code at the individual level.

To promote the penetration and establishment of compliance, understanding and strong leadership from the top management are necessary. At Orico Group, we host "Compliance Top Seminars" for executives of Orico and executives of group companies. We invite attorneys and specialists in compliance & CSR (Corporate Social Responsibility) to these seminars to provide lectures on compliance management.

We analyze the causes of past violations, share attitudes needed for prevention, and conduct company-wide in-house training aimed at creating an open work environment that prevents non-compliance with the The Orico Group Code.

To practice compliance, we clarify in an easy-to-understand manner the "attitudes and stances" required, the "initial responses" all staff should know, and "what we need as we work in the Orico Group". As a training tool that staff can learn autonomously, we have created a "Compliance Guidebook" and distributed it to all staff in the Orico Group for use in workplace training.

We use a Compliance DVD as a teaching material for new employee training and on-the-job training in the workplace, contributing to the penetration and establishment of compliance within the Orico Group.

We promote the acquisition of various qualifications that form the foundation for practicing compliance.