DX Strategy ｜Orient Corporation

Orico DX Vision

By leveledging digital technologies, we aim to be an innovative, leading company that contributes to solving various social issues through offering customer-centric financial services

DX Strategy

Our DX strategy consists of the following three strategic axes, and we are developing initiatives to transform ourselves into a company that contributes to solving environmental and social issues through our business in accordance with each strategic axis. To promote the DX strategy, we have formed the DX Promotion Headquarters, headed by the President and Director, to create and materialize ideas through vigorous discussions on measures to promote DX across the entire company.

Strategy 1:Create new business models utilizing digital technology

We are working to make effective use of digital technology and data. Specifically, we will create new business models by combining our know-how and expertise in financial services with the digital technologies of other companies, and we will also create new business models based on a wealth of data, including settlement and credit data, by combining our own anonymously processed data with open data and using AI for analyses. We are also working to create a data economy by providing solutions that support the sales strategies and promotions of partner companies.

Strategy 2:Implement DX in existing business models

In order to achieve structural reform of business processes, we are working to improve the efficiency and speed of operations by utilizing digital technology. In particular, we will further promote BPR from the perspective of overall optimization by taking a bird's-eye view of the "end-to-end" process from the customer's application process to the completion of the transaction contract and business operations. Through the digitization of business operations, we have achieved a CO2 reduction of 124 tons in FY2022, far exceeding our plan.

Strategy 3:Develop DX human resources and foster a DX culture

In promoting DX, we believe it is important to develop human resources who are passionate about providing value to customers through the use of digital technology, and we have developed our own DX human resource development program to improve the DX knowledge and skills of our employees. In addition, we have launched DX Place, in which all group employees are encouraged to submit new business ideas and ideas for operational reform based on their own awareness of the issues they face, and we will continue our efforts to foster and establish a DX culture throughout our group.

DX Promotion Structure

We have established the DX Promotion Headquarters, headed by the President and Director, to oversee all divisions and groups and promote DX strategies in a cross-sectional manner. The DX Promotion Headquarters chaired by the general manager and attended by the general managers of each division and group, holds regular DX Promotion Meetings, where measures for promoting DX across the entire company are discussed and deliberated through vigorous debate.

DX Initiatives

Initiative 1:Creation of new services through collaboration with cutting-edge companies in different industries

We are working to create new business models by combining our know-how and expertise in financial services with the digital technologies of other companies. In order to realize many such collaborative projects, we have established the "Orico Digital Fund" as a function to invest in venture companies, and are working to discover and create collaborative projects, including investments.

Initiative 2:Conversion of routine operations at the head office to RPA

In our medium-term management plan, we set a goal to train all employees as DX promoters with basic digital technology knowledge and skills, and by March 2023, the first year of the plan, more than 3,000 employees, almost all of whom were certified. In the future, we will work to further improve and establish the digital knowledge and skills of our employees, as well as develop and secure human resources with specialized skills in digital technology and data.

Initiative 3:Development of DX human resources

In our medium-term management plan, we set a goal to train all employees as DX promoters with basic digital technology knowledge and skills, and by March 2023, the first year of the plan, more than 3,000 employees, almost all of whom were certified. In the future, we will work to further improve and establish the digital knowledge and skills of our employees, as well as develop and secure human resources with specialized skills in digital technology and data.

Initiative 4:Acquisition of DX Certification

In March 2023, we received certification as a "DX Certified Business Operator" from the Ministry of Economy, Trade and Industry (METI) in recognition of our formulation of DX strategies, establishment of a promotion system, and efforts to promote DX. DX Certification is a national certification system for businesses that are ready to transform their business through digitalization.

DX Promotion Indicators

We have set the DX Promotion Indicators as follows, which are to be achieved by the end of FY2024 (the end of the final year of the medium-term management plan) through the realization of new customer experiences and new work styles.

Strategy 1:Create new business models utilizing digital technology

Increase the number of e-ORICO registered users	by FY2024:users by a cumulative total of 1.5 million
Continuance intention indicator	by the end of FY2024:10% increase
Data analysis service support	total by FY2024:100 companies cumulative

Strategy 2:Implement DX in existing business models

Time created through digitization	by the end of FY2024:55,000 hours/month
Reduction of CO2 emissions through paperless operations	in FY2024 :800 tons(10 million A4-size sheets/year)

Strategy 3:Develop DX human resources and foster a DX culture

Number of DX human resources	by the end of FY2024:3,000 DX-promoting human resources